# Cancellation Policy

> Cancellation Policy

Source: https://help.reservebar.com/en_us/cancellation-policy-SkDD7_i4R

Last updated: 2025-06-20T21:01:53.847Z

## Ground Shipping Orders

  

Ground Shipping orders can be canceled 1 hour after the order has been placed. If you have exceeded this hour, please contact our [Customer Experience Team](mailto:customerhelp@reservebar.com) to ensure the package has not already left the fulfilling retail partner's store.  We will do our best to facilitate a cancellation past one hour but it is not guaranteed.  For immediate assistance, please contact our team via Chat on our website.

Once a package has been shipped out and is in the hands of the shipping carrier, we will be unable to cancel the order. **Applicable return-to-sender fees will be applied:**

*   Returned-to-Sender Fee (if applicable) - the fee amount will based on the original shipping fee **per retailer fulfillment partner** on your order.  

\*Orders that require fulfillment from multiple retailers have to be cancelled separately.

\*\*Pre-orders follow our general cancellation policy.  There is no guaranteed fulfillment date due to variable product availability in different geographies. 

  

## "Get It Now" On-Demand & Same-Day Orders

  

"Get It Now" on-demand and same-day orders are placed to the store and packed immediately upon receipt. Due to the expedient nature of fulfilling on-demand orders, you may reach out for a cancellation request but cancellation cannot always be guaranteed. 

If an order has already left the store, unfortunately a cancellation request cannot be honored at that time and **_could be subject to up to a $20 restocking fee to account_** for the cost of labor, gas, and time at the discretion of the retail partner.

\*Orders that require fulfilment from multiple retailers have to be cancelled separately.

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## Scheduled Delivery Orders

  

Scheduled delivery orders (orders placed for next day or later delivery) are placed to the store and can be scheduled up to 2 weeks in advance.  Cancellations or rescheduling requests must be submitted at least 1 day before the scheduled delivery due to varying delivery scheduling processes.  We will do our best to facilitate a cancellation past if the request is submitted at least one day prior but it is not guaranteed.  For immediate assistance, please contact our team via Chat on our website.

If an order has already left the store, unfortunately a cancellation request cannot be honored at that time and **_could be subject to up to a $20 restocking fee to account_** for the cost of labor, gas, and time at the discretion of the retail partner.

\*Orders that require fulfilment from multiple retailers have to be cancelled separately.