# Do I have to be present to accept my order?

> To accept an ondemand delivery you must be present to verify your age with a governmentissued photo ID Please present your ID to the delivery person when th

Source: https://help.reservebar.com/en_us/do-i-have-to-be-present-to-accept-my-order-Hkmy5kffs

Last updated: 2023-06-21T16:38:06.309Z

Someone 21+ must be present to accept a delivery because alcohol cannot be left unattended. Please have your government-issued photo ID with you to show the delivery personnel.

For shipping orders, you will receive tracking information as soon as it becomes available. Please note that our retail partners use a variety of shipping carriers to ship orders. Typically, they will attempt delivery three times before they will bring the order to an access point for pick up or return the order to our retail partner.

If an order is returned to our retail partner, we will reach out to cancel or reship the order. Please note a restocking or reshipping fee may occur for returned orders.

For same day deliveries, please note that many of our retail partners use a third-party delivery service, such as Doordash, to deliver orders. If your order is fulfilled by a third-party delivery service, the driver may scan your ID or photograph for age verification and proof of delivery. 

In some cases, you may be asked to present your credit card to verify that your payment information is not being used without your consent. We will not take any imprints, photographs, or other information from your credit card. 

Delivery personnel cannot leave orders unattended. If no one of legal drinking age is present to receive your delivery, you may be charged a restocking fee or redelivery fee.