We have highly trained professionals performing the engraving on our products. However, sometimes mistakes do occur. If you receive an engraved product and the engraving is either wrong or messy, please take a photo of the engraved message and submit a request to our customer support team by clicking HERE or call or text to 855-443-8144.
We are not responsible for mistakes that were made when the order was input. We encourage our customers to check their order confirmation email once the order is placed to ensure that their engraved message was entered correctly. If, when placing an order for an engraved bottle, you make a mistake, please contact us immediately. Please note that we cannot guarantee an engraved message can be changed once an order has been placed.
If your bottle is engraved incorrectly due to an error made when you placed the order, you will not be eligible for a replacement. In order to receive a bottle engraved correctly, you will need to purchase a new bottle. If this occurs, please contact our support staff for assistance.