ReserveBar strongly recommends that you check the shipping address for your gift recipient and use, when possible, a business address for your delivery. Someone age 21 or older must be available to sign for the package.
Up to three attempts will be made to deliver your order. A door tag will be adhered to the recipient’s mailbox or door after each failed delivery attempt. The recipient may contact the delivery company at any time using the door tag number or the tracking number noted in the delivery confirmation e-mail to arrange to collect from a local FedEx office or Walgreen’s that offers FedEx pickup. The closest collection facilities will appear once you enter your zip code.
If a third attempt at delivery has failed and the delivery company has not been contacted by the intended recipient, your gift will be held at the local delivery company office for up to 5 business days. If the package is not picked up within that period of time by the recipient, it will then be returned to the shipper. Please note that FedEx levies a fee to return the package, which will be charged against your account. The amount to be charged is based on the method of shipping chosen at the time of checkout. If your package was shipped 2-day or overnight, the package will return using the same shipping method and the cost will therefore be higher than ground shipping. If you choose to have your package shipped out again, you will incur an additional charge of $15.97 to reship the package.
Please note that engraved products are not eligible for returns/refunds. If your purchase contains an engraved product, you will be contacted by a member of our customer support to make arrangements for reshipment. Please note, however, that your card will be charged for the return shipment as noted above, as well as the reship charge of $15.97.
We would prefer not to impose these charges, but we are required to do so to keep our delivery costs down for all customers. Please take care in choosing an address for shipment, and a business address is preferred for ease of having the package accepted.