ReserveBar strongly recommends that you check the shipping address for your gift recipient and use, when possible, a business address for your delivery so that someone age 21 or older is available to sign for the package.
Up to three attempts will be made to deliver your order. A door tag will be adhered to the recipient’s mailbox or door after each failed delivery attempt. The recipient may contact the delivery company at any time using the door tag number or the tracking number noted in the delivery confirmation e-mail to make alternate delivery arrangements.
If a third attempt at delivery has failed and the delivery company has not been contacted by the intended recipient, your gift will be held at the local delivery company office for up to 5 business days. If the packaged is not picked up within that period of time by the recipient, it will then be returned. Your credit card will be charged for the return shipping fee charged to us by the shipping company. In addition, you will incur a charge to reship this package again to the intended recipient. We would prefer not to impose these charges, but we are required to do so to keep are delivery costs down for all customers. Please take care in choosing an address for shipment, and a business address is preferred for ease of having the package accepted.
Please note that if the gift does not contain an engraved product and you decide not to reship a returned package, you will be issued a refund less the cost of the first shipment as well as the return shipment cost. Engraved products are not eligible for return, and we will contact you to make arrangements to have the product reshipped.