Please be sure to check the delivery address of your shipment prior to placing an order. If your order contains an engraved bottle, it is non-refundable. The bottle will be returned to our shipper, and we can then ship this bottle to a different address. A new charge of $15.97 (for a fedex ground shipment) will be charged to your account for shipping to a new address. (Please note 2-day express or overnight express charges are $34.97 and $67.97, respectively). A member of our customer support team will be happy to assist you with this process. Please contact us at 855-443-8144 or submit a request HERE to reach a member of our support team.
If your order does not contain an engraved product, a refund will be issued to the same method of payment that you used to place your order, less the original cost of shipping.