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ReserveBar Help Center

My Order

Tracking

  • How can I track my order?

Damaged/Missing/Wrong Product

  • What if I receive the wrong item(s)?
  • My order arrived damaged!
  • I am missing products from my order.

Payment Questions

  • How do I use Apple Pay?
  • How can I be sure pricing is not included with my gift?
  • When will my credit card be charged?
  • My card was declined!  How can I get my order to go through?
  • How can I pay for my order?

Additional Questions for ReserveBar Order

  • I didn't receive an order confirmation.
  • How old do you have to be to place an order?

Giftware

  • Can I return the glassware I ordered?

Engraving

  • How long does the engraving process take?
  • What can I engrave?
  • I made a mistake when I typed in my engraved message -- how can I correct this?
  • The engraved message on my bottle is wrong.

Returns

  • Can I return my purchase?

Shipping

  • Will adding giftware to my order affect the delivery time?
  • Can you ship to a military base?
  • Can you ship to a post office box?

Cancellations/Refunds

  • How long will my refund take?

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