My Order

Tracking

• How can I track my order?

Damaged/Missing/Wrong Product

• What if I receive the wrong item(s)?
• My order arrived damaged!
• I am missing products from my order.

Payment Questions

• How do I use Apple Pay?
• How can I be sure pricing is not included with my gift?
• When will my credit card be charged?
• My card was declined!  How can I get my order to go through?
• How can I pay for my order?

Additional Questions for ReserveBar Order

• I didn't receive an order confirmation.
• How old do you have to be to place an order?

Giftware

• Can I return the glassware I ordered?

Engraving

• How long does the engraving process take?
• What can I engrave?
• I made a mistake when I typed in my engraved message -- how can I correct this?
• The engraved message on my bottle is wrong.

Returns

• Can I return my purchase?

Shipping

• Will adding giftware to my order affect the delivery time?
• Can you ship to a military base?
• Can you ship to a post office box?

Cancellations/Refunds

• How long will my refund take?