Cancellations, Refunds, And Order Issues

Cancellations And Refunds

• How do I cancel an on-demand order?
• When will I receive my refund?

Damaged, Missing, Or Wrong Products

• Damaged Order
• I received a damaged item.
• Missing Item(s)
• An item is missing from my order.
• I received the wrong item or am missing an item from my order.
• I am missing the Yeti Rambler Mug I purchased with my Jack Daniel’s Bonded Tennessee Whiskey.

Missed Deliveries

• I missed the delivery of my on-demand order! What do I do?

Returns

• Can I return my purchase?
• Can I return the glassware I ordered?

Engraving Order Issues

• What can I do if there is a problem with my engraving order?

Other Order Issues

• I placed an on-demand order but it looks like my local store is closed. What now?