• Can I return the glassware I ordered?

     

    If you are not satisfied with the glassware that you purchased, you can return the item at any time, providing they have not been used, are in new and salable condition, and in the original packaging.  Please note that returns on glassware are applicable only to purchased items or glassware that are sold as part of a spirits bundle.  Glassware that comes as a "free gift with purchase" are not eligible for returns.

     

    Proposition 65:  CALIFORNIA RESIDENTS - PROPOSITION 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to State of California to cause birth defects or other reproductive harm.   This applies only to the Dartington Crystal "Bar Excellence" products which are handmade in England.  You may return this product for full refund within 30 days, if you wish.

     

  • My order is damaged -- can I return or replace the product?

    If your product is damaged please take a picture of the product and upload it when you contact our support team HERE.

    Once our support team is in receipt of your concern, they will assess the situation and how to correct it.  In some instances, we will send you a FedEx label so you can return the product to the shipper, so please don't throw the packaging away.     

     

  • How long will my refund take?

     

    Once a refund is agreed upon between the customer and our support agent, it will be processed immediately.  Refunds sometimes take 24-72 hours to appear back in your account. This depends upon the bank card that was used and their policies.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • How can I return my order?

    We are sorry, but returns on alcoholic products -- spirits, wine and champagne -- are not permitted.  Once these products are shipped, they cannot be returned due to applicable laws concerning alcoholic products.

    If you are not satisfied with your glassware or giftware purchase, please submit a request HERE and a member of our support staff will reach out to you.

     

     

    Proposition 65:  CALIFORNIA RESIDENTS - PROPOSITION 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to State of California to cause birth defects or other reproductive harm.   This applies only to the Dartington Crystal "Bar Excellence" products which are handmade in England.  You may return this product for full refund within 30 days, if you wish.

     

     

Didn't find what you were looking for?