• Can I place an order over the phone?

    Typically, all orders must be placed through our website. However, if you are having trouble placing your order, someone from our customer support team will be happy to assist you.  Please call 855-443-8144 for assistance.  Alternatively, please submit a request HERE so that a member of our support team can call you.

     

     

  • Can I order something that is not on your website?

    Please submit a request to our concierge team HERE if you are interested in purchasing a brand or a specific brand product that is not yet featured on the ReserveBar site.

     

     

  • I didn't receive an order confirmation.

     

    Once your order is placed, an order confirmation email is sent out.  If you did not receive it, please check your spam folder. You can submit a request with our support team HERE to receive an additional copy of your order receipt, should you need one.

    Please check your order receipt carefully for any mistakes in engraving and the accuracy of the billing address.  Please note that once the engraving process has begun, we cannot change the engraved message and you will be charged for the bottle with the error, as well as a newly purchased bottle.  If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.

  • Is the item ordered guaranteed to be in stock?

     

    We cannot guarantee that an item you order will remain in stock.  Some items are very popular, and although we can typically restock and ship within a few days, sometimes items such as limited editions might become “sold out.”  If this occurs you will be notified about the issue. Please note that your credit card is not charged until your purchase ships.      

  • I want a particular vintage -- how can I be sure I receive the desired vintage?

     

    ReserveBar is not able to guarantee product vintages.  If you are looking for a specific vintage, our customer service team is happy to look into availability.  Please submit a request HERE.

    Please note that vintages shown on product images do not always represent the current vintage available.

  • How can I reorder items I have purchased in the past?

     

    At this time, you do not have the ability to reorder items from orders stored in your account.  You will need to place a new order. If you need assistance, please reach out to a member of our customer service team HERE.

  • Are any of the brands you sell gluten-free?

     

    Please contact the brand who owns the product you wish to purchase for nutritional information.

     

     

     

     

     

     

  • Can I purchase a barrel?

     

    We realize it is a special treat to visit a distillery and have a barrel prepared just for you.  ReserveBar.com does not have access to the barrels you purchased at the brand's distillery nor do we sell barrels.            

     

     

     

     

     

     

  • Can I purchase a keg?

     

    ReserveBar.com does not sell kegs.

     

     

     

     

     

     

  • How old do you have to be to place an order?

    Yes, you need to be 21 or over to place an order with ReserveBar.com.

    In order to remain compliant with federal laws that govern the shipment of alcohol, please ensure that there is an adult age 21 or over available to sign for the delivery at the shipping address you specify.  A valid ID may be required upon delivery.  By utilizing the ReserveBar platform, you are representing and confirming that both the ordering customer and the recipient are at least 21 years old.

     

     

     

     

     

     

     

     

     

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