• How do I use Apple Pay?

     

    Apple Pay is only available on mobile devices.  When you place your order using your IPad or IPhone, the Apple Pay option will appear at checkout.     

  • How can I be sure pricing is not included with my gift?

     

    When your package ships, a packing slip will be included with the item(s).  This contains the billing and shipping addresses, a list of the item or items in the order, and any personalized messages that were engraved on any of the bottles.  The packing slips do not include pricing information. If you require an invoice, please refer to the order receipt email that you received when you placed your order.      

  • It looks like my credit card was charged twice.

     

    Many bank cards differ in the way they process payments.  Sometimes you might see a second charge on your card. The first charge is when the credit card company issues an authorization for payment.  The second charge is when the transaction has been completed, and the payment is settling with the bank. At the time the charge is settling, the first charge becomes void.  The authorization charge can take up to 24 hours to disappear from your credit card transaction list. Please note that when the card is authorized, no funds have been released for payment.  Payment is received only once the transaction is completed and the transaction is “settling”. If you are unsure about the status of your payment, please submit a request to our support team HERE and we will be happy to look into this for you.    

  • How is sales tax calculated?

    The sales tax quoted at checkout is based on the shipping address you provide.

     

     

     

     

     

     

     

     

     

     

     

     

     

  • When will my credit card be charged?

    Your credit card will be charged only when your bottle is shipped. If for any reason we cannot process your order, your credit card will not be charged.

    At times we might run a special promotion that will require payment in advance of shipment.  If this is the case, it will be stated on the product page.

    Please note that any orders placed using Apple Pay are charged at the time the order is placed. This is a feature of this payment method and ReserveBar does not have control of the process.

     

     

     

     

     

     

     

     

     

     

     

     

     

  • My card was declined!  How can I get my order to go through?

    Due to our strict verification policy, which is in place due to a high rate of fraud for certain products, if we cannot verify that all your information is correct we cannot process your order. You will either have to contact your credit card company and have them rectify the situation or provide us with another credit card to be used for purchase. If all information is verified and satisfactory to our credit processing department, your order will then be processed.

    Please note that we utilize a technology-based service to approve transactions. We apologize for the inconvenience caused in the event that one of our customer service representatives contacts you because your order is “flagged” as a potential unauthorized or fraudulent transaction. It may be just a matter of your transaction triggering an anti-fraud alert to us. We value your patronage and respectfully request that you allow our customer service to inquire further with you for additional information that will rectify the anti-fraud concern.  We hope that you understand that the process we employ helps reduce fraud and allows us to keep prices competitive for all customers.

     

     

     

     

     

  • How can I pay for my order?

    You can make purchases using your American Express, Visa, MasterCard or Discover credit card as well as Apple Pay.

    Please note that we do not accept international credit cards at this time via our website.  If you are based internationally and wish to place an order to be shipped to family, friends or colleagues who reside or work in one of the many states where we are able to deliver, please submit a request HERE.

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