• I would like to have my corporate logo engraved on a bottle.

    Our concierge team will help you create a corporate gift that will fit your budget.  Please contact a member of our  concierge team for pricing information.  We require the logo be sent to us in black and white EPS format, but if you do not have that format, please submit a request HERE so that we can assist you.

     

  • How long does the engraving process take?

    When you purchase an engraved bottle, please expect to receive delivery in 7 to 10 business days.

    If you have any other questions about the delivery of your purchase, please submit a request HERE.

     

  • What can I engrave?

    Many of our products can be personalized for your special occasion!  

    When you select a product to engrave on ReserveBar.com, you will be able to engrave only a certain number of lines and characters per line, which varies upon the product chosen.  Please note that we are not able to engrave direct or implied profanity, emojis, accents or foreign characters.  

    Please proof your engraved message prior to placing your order.   Once an order is placed we cannot change the engraving.

    Would you like to have your corporate logo engraved for a unique corporate gifting experience?

    If so, please contact our corporate office for pricing information.  A member of our concierge team can be reached at 203 514 4890 or submit a request HERE.  We require the logo be sent to us in black and white EPS format, but if you do not have that format, contact us and we will see how we can assist you.

  • I made a mistake when I typed in my engraved message -- how can I correct this?

     

    You can double check the engraved message on the order confirmation email that is sent out immediately upon placing an order.  If you made a mistake when typing the engraved message, please call or text our customer support team immediately at 855-443-8144 or submit a request HERE.  

    Please note that we are not responsible for errors in engraved messages due to misspellings made by our customers when the order was input into our system.  Our team of engravers are not responsible for proofing the customer messages.  This would slow down the engraving process.  The message engraved on the bottle is what is printed on the packing slip.  The packing slip is generated when the order is processed.

  • The engraved message on my bottle is wrong.

    We have highly trained professionals performing the engraving on our products.  However, sometimes mistakes do occur.  If you receive an engraved product and the engraving is either wrong or messy, please take a photo of the engraved message and submit a request to our customer support team by clicking HERE or call or text to 855-443-8144.

    We are not responsible for mistakes that were made when the order was input.  We encourage our customers to check their order confirmation email once the order is placed to ensure that their engraved message was entered correctly.  If, when placing an order for an engraved bottle, you make a mistake, please contact us immediately.  Please note that we cannot guarantee an engraved message can be changed once an order has been placed.  

    If your bottle is engraved incorrectly due to an error made when you placed the order, you will not be eligible for a replacement.  In order to receive a bottle engraved correctly, you will need to purchase a new bottle.  If this occurs, please contact our support staff for assistance.

  • Can I return my engraved bottle or merchandise?

    Engraved items cannot be returned.  Once wine, champagne or spirits leaves the retailer’s possession, they cannot be returned pursuant to applicable law concerning alcoholic products.

     

     

     

     

     

     

     

      

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