• I entered the wrong shipping address, how can I change it?

     

    Please contact our customer support team immediately.  You can call or text us at 855-443-8144 or submit a request HERE.  If your package ships out with the incorrect address, you will be responsible for the cost of reshipping the package.

  • The driver refused to deliver my package.

     

    An adult age 21 or over must be present to receive the package upon delivery.  If the appropriate ID cannot be presented that shows the recipient is of legal drinking age, the driver may refuse to deliver the package.  The driver will make up to two additional attempts to deliver the package. If the package returns to the shipper because the delivery company is unable to deliver due the recipient being underage, you will be refunded less the cost of shipping.  If the bottle is engraved, you will be contacted so that you can provide a new shipping address where someone over the age of 21 will be available to sign for the package.  Standard shipping fees will be charged to reship the package.

  • I selected the wrong shipping method at checkout.

     

    Please contact a member of our customer support team to assist you with your shipping change. You can call or text us at 855 443 8144 or submit a request to our customer service team HERE.  Please note that changing your order to 2-day or Overnight shipping will incur an additional charge.  Orders of $150 or more that qualify for free ground shipping will be charged the standard 2-day or overnight charge.

  • My order is not tracking!

     

    Once you receive your tracking information, you should see movement of your package later in the evening or the next day.  Sometimes packages are picked up, but are not scanned into the destination system until later on in the day. If you do not see movement on your package the day after you received notification, please contact our customer support team and an agent will assist you.  You can reach us by calling or texting 855 443 8144 or submit a request HERE.

    Please note that overnight and 2-day express orders are only guaranteed to ship the same day if the order is placed prior to 12:00 noon.  Sometimes special vintages, limited editions and premium spirits will be delayed in shipping.  If you have a concern about shipping time and the date of arrival, please contact our support team.

  • What is a call tag?

     

    If you are returning a package to us due to our error (example:  the incorrect bottle was shipped out), we can arrange for a call tag.  A call tag is when we arrange for FedEx to pickup the package from a mutually agreed upon location (your home or business).  FedEx will bring the label, your only responsibility is to have the bottles packaged up with bubble wrap or other internal packaging and place it in a shipping box and seal it with packaging tape.       

  • Why can't you leave a package at my door?

     

    Packages cannot be left at your door.  The law requires our delivery companies to check the ID of the person receiving the package to ensure they are over the age of 21.       

  • Someone signed for my package, but I don't recognize the name.

     

    Once a package is in the hands of FedEx, we no longer have control over the shipment or delivery details.  

    We will do our best to assist you in trying to recover your package but this is not always possible.  

    We urge our customers to check the tracking numbers when they receive their shipping notification so that they are aware when the package will arrive and can be on the lookout for it.

    Please contact our support team by submitting a request HERE so that we can try to assist you.  

  • Can a doorman sign for my package?

     

    As long as the doorman is over the age of 21, they can sign for your package.           

  • I found out that the package I sent to my friend is shipping to a dry county. What do I do now?

     

    Please be sure to check the delivery address of your shipment prior to placing an order.  If your order contains an engraved bottle, it is non-refundable. The bottle will be returned to our shipper, and we can then ship this bottle to a different address.   A new charge of $15.97 (for a fedex ground shipment) will be charged to your account for shipping to a new address.  (Please note 2-day express or overnight express charges are $34.97 and $67.97, respectively).   A member of our customer support team will be happy to assist you with this process.  Please contact us at 855-443-8144 or submit a request HERE to reach a member of our support team.

    If your order does not contain an engraved product, a refund will be issued to the same method of payment that you used to place your order, less the original cost of shipping.

  • I sent someone a gift, but my package cannot be delivered to a state or government building. What do I do now?

     

    Please be sure to check the delivery address of your shipment prior to placing an order.  If your order contains an engraved bottle, it is non-refundable. The bottle will be returned to our shipper, and we can then ship this bottle to a different address.   A new charge of $15.97 (for a fedex ground shipment) will be charged to your account for shipping to a new address.  (Please note 2-day express or overnight express charges are $34.97 and $67.97, respectively).   A member of our customer support team will be happy to assist you with this process.  Please contact us at 855-443-8144 or submit a request HERE.

    If your order does not contain an engraved product, a refund will be issued to the same method of payment that you used to place your order, less the original cost of shipping.

  • How can I track my order?

     

    Once your order is completed and preparing to ship, you will receive an email with a tracking number for your package.  You can enter this tracking number on FedEx.com. You will have the option to select “get status updates” where you can enter your email address so that you are notified of the location of your package as it travels en route to the delivery destination.

    Please note that tracking information is not available for ReserveBar Express (same day) delivery.

     

     

     

     

     

     

  • Can you ship to a military base?

     

    Due to security restrictions, we are unable to ship to military bases.

     

     

     

     

     

     

  • Can you ship to a post office box?

     

    We are unable to ship wine, champagne and spirits to P.O. Boxes.

     

     

     

     

     

  • How soon will my item ship?

     

    Orders received before noon will ship on the same day for most products.  Sometimes a product might be out of stock, and will delay shipment a day or two.  If delay is greater than 2 days, you will be contacted. We aim to have your order delivered within 3 to 5 business days, but sometimes delays do occur which are beyond our control.

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Will my gift be delayed due to inclement weather?

    Weather delays may cause road closures or other logistical difficulties. Unfortunately, delays during inclement weather are out of our control. We apologize for the inconvenience that these delays may cause.

     

     

     

     

     

     

     

     

     

  • What do you charge for shipping?

    As in most answers, it depends. The final delivery charge depends on many factors, such as: the weight of and number of bottles, the destination address, the shipping option you choose. The delivery cost includes surcharges for Adult Signature, Home Delivery, Scheduled Delivery and any fuel surcharges charged by the delivery company at the time of the order.  The cost of delivery will be calculated at checkout.  The base shipping costs are as follows:  ground shipping - $15.97; 2-day express - $34.97; overnight express - $67.97.  Please note that we offer free ground shipping for all orders exceeding $150 (excluding tax).

     

     

     

     

     

     

     

     

     

  • What happens if no one is available to accept delivery of my package?

    ReserveBar strongly recommends that you check the shipping address for your gift recipient and use, when possible, a business address for your delivery.  Someone age 21 or older must be available to sign for the package.

    Up to three attempts will be made to deliver your order. A door tag will be adhered to the recipient’s mailbox or door after each failed delivery attempt. The recipient may contact the delivery company at any time using the door tag number or the tracking number noted in the delivery confirmation e-mail to arrange to collect from a local FedEx office or Walgreen’s that offers FedEx pickup.  The closest collection facilities will appear once you enter your zip code.

    If a third attempt at delivery has failed and the delivery company has not been contacted by the intended recipient, your gift will be held at the local delivery company office for up to 5 business days.  If the package is not picked up within that period of time by the recipient, it will then be returned to the shipper. Please note that FedEx levies a fee to return the package, which will be charged against your account.  The amount to be charged is based on the method of shipping chosen at the time of checkout. If your package was shipped 2-day or overnight, the package will return using the same shipping method and the cost will therefore be higher than ground shipping.  If you choose to have your package shipped out again, you will incur an additional charge of $15.97 to reship the package.

    Please note that engraved products are not eligible for returns/refunds.  If your purchase contains an engraved product, you will be contacted by a member of our customer support to make arrangements for reshipment.  Please note, however, that your card will be charged for the return shipment as noted above, as well as the reship charge of $15.97.

    We would prefer not to impose these charges, but we are required to do so to keep our delivery costs down for all customers. Please take care in choosing an address for shipment, and a business address is preferred for ease of having the package accepted.

     

     

     

     

     

     

     

     

     

     

     

  • Can I change the delivery address on my order?

    You should contact us as soon as possible if you need to change the delivery address in an order.  You can call or text 855 443 8144 or submit a request HERE.

    Please note that if a package is returned to the shipper due to an incorrect delivery address, you will be responsible for paying any return shipping charges (as well as the the original shipping cost).  Orders shipped via FedEx overnight or 2-day delivery are automatically shipped back using the same method and will incur a higher charge for return shipment.

    Once an order is in transit, we are unable to change the delivery destination but are sometimes able to make minor corrections to an address (example:  suite or floor number). If we need to correct the shipping address to include additional information, your credit card will be charged $8 which is the cost imposed by FedEx for the address change.  You will be notified in an email of any charge.

    Please note that any changes made to the shipping address after an order is placed may result in a delay of your order.

    Due to shipping laws, we are not able to change the address to a different state from the one selected when your order was placed.

     
  • When will my order arrive?

    An order confirmation email with a tracking number will be sent to you after your order has been processed, packaged and picked up for delivery. If you click on the tracking number, it will take you to a web page where you can track your package. You can also sign up for email tracking/delivery notification on that site.

    We offer Ground Shipping and have a 3-5 Business Day (Monday-Friday) delivery window except for engraved bottles. Orders containing engraved bottles have a delivery window of 7-10 Business Days. If a product is out of stock when you place the order, it usually takes approximately 1-2 additional days to prepare the shipment. We will contact you if your order contains an item that is either out of stock or backordered.  

    All orders marked for Overnight or Two-Day delivery must be entered by 12:00 PM in order to be processed the same day.  Overnight orders are guaranteed for overnight delivery only if placed before 12:00 PM in the state of delivery. All express orders placed after 12:00 PM may be shipped the next day for arrival at the destination the following day.  Regular ground shipments with a 3-5 day delivery window will be shipped the same day if order is placed before noon in the state of delivery. If placed after 12:00 pm, shipping will occur the following business day (M-F), although we do try to ship the packages as swiftly as possible.

    NOTE:  Both ground and overnight shipments are picked up and delivered M-F.  Overnight and ground orders placed on the weekend or holiday will be processed the following business day.

    If you would like to confirm the shipping window, please reach out to our customer service team by submitting a request HERE or  call or text to 1-855-443-8144.  

  • Can I postpone my delivery?

    Unfortunately we are unable to guarantee that an order placed can be held for delivery at a date later than the regular shipping window.  Please submit a request us HERE and we will do our best to assist you with your request.  Please note that if a package is held for shipment and we miss the delivery window, we cannot assume responsibility for the delay.  We believe it is best to time your gift to arrive a little before the date whenever possible.

     

  • Do you ship outside the USA?

    At the present time, we ship within most of the 48 contiguous United States, but we hope to ship to other countries in the future.

     

  • Where do you ship?

    Please refer to the “ship-to” states on the product page for the item that you are wishing to ship to determine if the product is available to ship to your location. 

    We do not currently ship internationally or to Canada, Mexico or Puerto Rico.

     

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