Once your order is placed, an order confirmation email is sent out. If you did not receive it, please check your spam folder. You can submit a request with our support team HERE to receive an additional copy of your order receipt, should you need one.
Please check your order receipt carefully for any mistakes in engraving and the accuracy of the billing address. Please note that once the engraving process has begun, we cannot change the engraved message and you will be charged for the bottle with the error, as well as a newly purchased bottle. If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.