• What if I receive wrong or damaged item(s)?

    We work hard to ensure that ReserveBar orders are fulfilled to our standards, but we and our partners are human, and the occasional accident is bound to happen. If you received the wrong item, a damaged item, or an incomplete order, please take the following steps to alert us. No one is more disappointed by these issues than we are, and we’re always eager to correct them.

    1. If possible, take a photo of the item(s) in question. It will help us educate our partners.
    2. Email us at customerhelp@reservebar.com, including the photo if available.
    3. Leave the rest to us. We’ll solve the problem and get back to you ASAP.

     

     

     

  • I am missing items from my order.

    While we do our best to ensure that orders with multiple products arrive together, it is not always possible.

    In most cases when we need to ship separately, the products will arrive within 24 hours of each other.  

    If it has been over 24 hours and you have not received all of your items, please call or text us at 855-443-8144.  You can also open a ticket HERE.

     

    ** If texting - please include your order number and indicate which item is missing from your order. **

     

     

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