It is possible to change the shipping address for an engraving order until the order has shipped. After that time, it is no longer possible to change the shipping address due to regulations governing the shipment of spirits.
If the new address is in a different state than the original address, the availability of the product in question may be affected. The Engraving Team will research the availability to determine whether the order can be shipped to the new address.
Once an order for a custom engraving is placed, it is no longer possible to edit or update the engraving message. If the original message is not satisfactory, the order must be canceled and replaced.
If you think you may have made an error while entering your engraving message, double check the message by referring to the order confirmation email you received after placing your order.
If you determine that you need to cancel and replace the order, please contact Customer Service immediately by calling 855-443-8144 or by clicking here to submit a ticket.
Please note that ReserveBar is not responsible for any engraving error that results from a customer making a spelling mistake or typo while placing their order. The speed of our engraving process necessitates that our engravers do not proofread customer messages; the text appears exactly as the customer enters it.