If your order was fulfilled with an incorrect engraving, please take the following steps to alert us. No one is more disappointed by these issues than we are, and we’re always eager to correct them.
- If possible, take a photo of the item(s) in question. It will help us educate our partners.
- Email us at firstname.lastname@example.org, including the photo if available.
- Leave the rest to us. We’ll solve the problem and get back to you ASAP.
If you made a mistake while entering your engraving message, see I made a mistake in my engraving message. How can I correct it?