# ReserveBar

> ReserveBar knowledge base – help articles and documentation.

## Ordering

- [I want to order a specific product.](https://help.reservebar.com/en_us/i-want-to-order-a-specific-product-B1e3ual_h.md): We work with retail partners who fulfill orders and deliveries For that reason product availability varies by retailer and
- [How can I pay for my order?](https://help.reservebar.com/en_us/how-can-i-pay-for-my-order-rkOyqJzfj.md): ReserveBar accepts the following payment methods   American Express  Visa  MasterCard  Discover  PayPal  Apple Pay   The ReserveBar website does not c
- [How do I add a promotional code or gift card code to an order?](https://help.reservebar.com/en_us/how-do-i-add-a-promotional-code-or-gift-card-code-to-an-order-rJdJ5yMGj.md): Promotional and referral codes are limited to one per order and can be entered in the payment section of the last page during checkout Simply enter your code i
- [What kind of fees does ReserveBar charge?](https://help.reservebar.com/en_us/what-kind-of-fees-does-reservebar-charge-BJ4kq1Gzo.md): Delivery fees and order minimums vary depending on the retail partner and will be clearly stated while you are shopping and placing your order Any fees charged
- [Do I have to be present to accept my order?](https://help.reservebar.com/en_us/do-i-have-to-be-present-to-accept-my-order-Hkmy5kffs.md): To accept an ondemand delivery you must be present to verify your age with a governmentissued photo ID Please present your ID to the delivery person when th
- [How are online alcohol orders fulfilled?](https://help.reservebar.com/en_us/how-are-online-alcohol-orders-fulfilled-BJvpevx0o.md): U
- [When are you open?](https://help.reservebar.com/en_us/when-are-you-open-rJLJ5JfMj.md): The hour of operation for ondemand delivery services vary depending on the retailers in your area ReserveBar partners with alcohol retailers across the countr
- [I didn't receive an order confirmation.](https://help.reservebar.com/en_us/i-didn't-receive-an-order-confirmation.-H1TgqyMzs.md): An order confirmation is emailed to you automatically when your order is placed If the email is not visible in your email inbox please check your spam filt
- [How can I contact ReserveBar?](https://help.reservebar.com/en_us/how-can-i-contact-reservebar-Syzvxzt22.md): Our Customer Experei

## Shipping & Delivery

- [Where do you ship?](https://help.reservebar.com/en_us/where-do-you-ship-S1fPY6lO3.md): We work with retail partners who fulfill orders and deliveries For that reason product availability varies by retailer and some products may not be available
- [Can you ship to a military base?](https://help.reservebar.com/en_us/can-you-ship-to-a-military-base-BJayckMGj.md): 
- [Does ReserveBar offer international shipping?](https://help.reservebar.com/en_us/does-reservebar-offer-international-shipping-for-users-and-gift-recipients-in-canada-europe-and-other-non-u.s.-locations-r16Jc1Mfj.md): At the present time ReserveBar only operates within the United States and cannot ship to Canada to Europe or to any other nonUS location Similarly Reser
- [Can you ship to a post office box?](https://help.reservebar.com/en_us/can-you-ship-to-a-post-office-box-Sk215kMGs.md): At the present time ReserveBar cannot ship wine champagne or spirits to PO boxes

## Tracking & Managing Your Order

- [Track An Order](https://help.reservebar.com/en_us/track-an-order-Sy6gebVUo.md): Reservebar
- [When will my shipped order be delivered?](https://help.reservebar.com/en_us/when-will-my-shipped-order-be-delivered-rJ79Jzzs.md): If youd like to track a specific order use our  Track An Order  tool to look up your shipment   Youll also receive a shipping confirmation email containi
- [When will my same day delivery order be delivered?](https://help.reservebar.com/en_us/when-will-my-same-day-delivery-order-be-delivered-B1PsEKZIo.md): The process for tracking your order differ
- [Can I pay extra for expedited shipping of an engraving order?](https://help.reservebar.com/en_us/can-i-pay-extra-for-expedited-shipping-of-an-engraving-order-B1Zx5kMfo.md): Unfortunately ReserveBar can not facilitate requests to pay extra for expedited shipping at this time
- [Can I change my shipping address?](https://help.reservebar.com/en_us/can-i-change-my-shipping-address-SksnKG5P3.md): Shipping Address Changes Please let us know the updated shipping address If the address is in the same state as the original address then we can easily make 
- [Can I change my billing address or payment method?](https://help.reservebar.com/en_us/can-i-change-my-billing-address-or-payment-method-SyvtU6ed2.md): Our retail partner will attempt to charge your payment method when they begin processing and packing orders Typically you will receive tracking information wi
- [I didn't receive an order confirmation.](https://help.reservebar.com/en_us/i-didn't-receive-an-order-confirmation.-H1TgqyMzs.md): An order confirmation is emailed to you automatically when your order is placed If the email is not visible in your email inbox please check your spam filt
- [My order was canceled by the Risk & Safety Team. What does this mean?](https://help.reservebar.com/en_us/my-card-was-declined.-how-can-i-place-my-order-Hkqy51zzi.md): ReserveBars strict verification policy made necessary by a high rate of fraud for certain products stipulates that if we cannot verify your contact informati
- [How quickly are orders delivered?](https://help.reservebar.com/en_us/how-quickly-are-orders-delivered-Bkjtr1qGj.md): Our twohour delivery guarantee promises that your order will be delivered within two hours from the time you receive your order confirmation  The twohour 

## Cancellations, Refunds & Order Issues

- [Cancellation Policy](https://help.reservebar.com/en_us/cancellation-policy-SkDD7_i4R.md): Cancellation Policy
- [Refund Policy & FAQ's](https://help.reservebar.com/en_us/refund-policy-and-faqs-H1emc_oE0.md): All orders made through ReserveBarcom are final sale     Wrong Product Received Spoiled or Damaged  Products     If the wrong product has been delivered or
- [On-Site Pricing Changes & Errors](https://help.reservebar.com/en_us/on-site-pricing-changes-and-errors-BJ_hddj4R.md): Beverage alcohol laws require our fulfilling retail partners to publish product pricing that is made available through our website Prices and availability of p
- [I received a damaged, broken, or leaking item.](https://help.reservebar.com/en_us/damaged-item-ByWYencIi.md): Use the Damaged Item tool in this article to alert Customer Service to a broken or defective item
- [I'm missing an item in my order.](https://help.reservebar.com/en_us/missing-item-Hkwhg3cUs.md): aa
- [What can I do if there is a problem with my engraving order?](https://help.reservebar.com/en_us/what-can-i-do-if-there-is-a-problem-with-my-engraving-order-ryNM5Jzfs.md): If your engraving order has  not  been fulfilled yet see  Can I Change My Engraving Message  for help making the needed correction to your order  If
- [My recipient never received their gift card!](https://help.reservebar.com/en_us/my-recipient-never-received-their-gift-card-SJOOOgzOn.md): If your recipient did not receive their gift card please make sure

## Pre-Orders

- [Pre-order Policy & FAQ's](https://help.reservebar.com/en_us/pre-order-policy-and-faqs-rk2dYU57A.md): What is a PreOrder and how do I purchase a PreOrder    ReserveBar works with our brand partners to offer select new exclusive or limitedrelease products t
- [SirDavis American Whisky Pre-Order FAQ's](https://help.reservebar.com/en_us/sirdavis-american-whisky-pre-order-faq-s-r1Ylg7T5A.md): SirDavis American Whisky Pre-Order FAQ's

## Payments, Billing & Receipts

- [How can I pay for my order?](https://help.reservebar.com/en_us/how-can-i-pay-for-my-order-rkOyqJzfj.md): ReserveBar accepts the following payment methods   American Express  Visa  MasterCard  Discover  PayPal  Apple Pay   The ReserveBar website does not c
- [How do I use Apple Pay or PayPal?](https://help.reservebar.com/en_us/how-do-i-use-apple-pay-or-paypal-r1syqJzGj.md): The option to checkout with Apple Pay is available on mobile devices only To use Apple Pay place an order using your iPhone or iPad and select Apple Pay as yo
- [How do I add a promotional code or gift card code to an order?](https://help.reservebar.com/en_us/how-do-i-add-a-promotional-code-or-gift-card-code-to-an-order-rJdJ5yMGj.md): Promotional and referral codes are limited to one per order and can be entered in the payment section of the last page during checkout Simply enter your code i
- [When will I be charged for my order?](https://help.reservebar.com/en_us/when-will-i-be-charged-for-my-order-B1YJq1zfs.md): A credit or debit card order is charged when the order is confirmed by the Fulfillment Center An Apple Pay orders is charged immediately when it is placed 
- [How can I be sure that a receipt or pricing information is not included with my gift?](https://help.reservebar.com/en_us/how-can-i-be-sure-that-a-receipt-or-pricing-information-is-not-included-with-my-gift-Hyqk51zMi.md): Your order will not contain any receipt or pricing information A packing slip will display the billing address shipping address order items and any gift or 
- [Can I change my billing address or payment method?](https://help.reservebar.com/en_us/can-i-change-my-billing-address-or-payment-method-SyvtU6ed2.md): Our retail partner will attempt to charge your payment method when they begin processing and packing orders Typically you will receive tracking information wi
- [How can I access my receipt?](https://help.reservebar.com/en_us/how-can-i-access-my-receipt-SJYb91zzi.md): A receipt is emailed to your inbox automatically when your order is placed but if you ever need an additional copy our Customer Service team will be happy 
- [How can I contact ReserveBar about a payment or billing issue?](https://help.reservebar.com/en_us/how-can-i-contact-reservebar-about-a-payment-or-billing-issue-Syj1cJGfj.md): If you cant find the information you need in the Payment And Billing section of our Help Center please contact our billing specialists by emailing billing
- [My order was canceled by the Risk & Safety Team. What does this mean?](https://help.reservebar.com/en_us/my-card-was-declined.-how-can-i-place-my-order-Hkqy51zzi.md): ReserveBars strict verification policy made necessary by a high rate of fraud for certain products stipulates that if we cannot verify your contact informati

## Engraving Orders

- [How much does engraving cost?](https://help.reservebar.com/en_us/how-much-does-engraving-cost-ry1gq1MGi.md): 
- [What can I engrave?](https://help.reservebar.com/en_us/what-can-i-engrave-SJlg9kGfi.md): Many of our most popular products can be personalized for your special occasion When you select an item to be engraved you will be prompted to enter your e
- [What can't I engrave?](https://help.reservebar.com/en_us/what-can't-i-engrave-ryeg9yzGi.md): ReserveBar is not able to emojis accents or foreign characters  Additionally ReserveBar cannot engrave any type of profanity on bottles of the following 
- [How long does it take for an engraved order to be fulfilled?](https://help.reservebar.com/en_us/how-long-does-it-take-for-an-engraved-order-to-be-fulfilled-rkZl5Jzzj.md): Orders for custom engraving take up to 10 business days to process and ship  When the carrier scans the shipping label to begin the shipping process you will 
- [Can I pay extra for expedited shipping of an engraving order?](https://help.reservebar.com/en_us/can-i-pay-extra-for-expedited-shipping-of-an-engraving-order-B1Zx5kMfo.md): Unfortunately ReserveBar can not facilitate requests to pay extra for expedited shipping at this time
- [What is the font and font size of a custom engraving?](https://help.reservebar.com/en_us/what-is-the-font-and-font-size-of-a-custom-engraving-ryNe91MMs.md): 
- [Can I place a bulk corporate order for engraved bottles?](https://help.reservebar.com/en_us/can-i-place-a-bulk-corporate-order-for-engraved-bottles-S1HxqyfMi.md): Our Concierge team will be happy to help you create a corporate gift order that fits your budget Please email conciergereservebarcom to contact our Concie
- [Can I change the shipping address for my engraving order?](https://help.reservebar.com/en_us/can-i-change-the-shipping-address-for-my-engraving-order-SyUZ9yfzj.md): 
- [Can I change my engraving message?](https://help.reservebar.com/en_us/can-i-change-my-engraving-message-BJLc1fMo.md): Once an order for a custom engraving is placed it is no longer possible to edit or update the engraving message If the original message is not satisfactory
- [What can I do if there is a problem with my engraving order?](https://help.reservebar.com/en_us/what-can-i-do-if-there-is-a-problem-with-my-engraving-order-ryNM5Jzfs.md): If your engraving order has  not  been fulfilled yet see  Can I Change My Engraving Message  for help making the needed correction to your order  If

## Corporate & Concierge Orders

- [Can I place a corporate or bulk order?](https://help.reservebar.com/en_us/can-i-place-a-corporate-or-bulk-order-ryDx9kGfi.md): 
- [Can you suggest a gift for my client?](https://help.reservebar.com/en_us/can-you-suggest-a-gift-for-my-client-rk_e5yzzj.md): Whether youre interested in a single gift for a special client or a bulk holiday order for multiple recipients ReserveBars Concierge team will be happy to
- [Are discounts available for bulk orders?](https://help.reservebar.com/en_us/are-discounts-available-for-bulk-orders-HyKxq1fMo.md): ReserveBar may extend a discount for purchases of 12 or more bottles of the same product For more information please submit a ticket to our Concierge team 
- [Can I have my corporate logo engraved on bottles for a bulk or corporate order?](https://help.reservebar.com/en_us/can-i-have-my-corporate-logo-engraved-on-bottles-for-a-bulk-or-corporate-order-HyKl5JGGo.md): ReserveBar is happy to arrange logo engravings for bulk and corporate orders The price for logo engraving is 60 per bottle and our Concierge team will nee
- [Will the gift items or glassware in my corporate order be delivered with the beverage items?](https://help.reservebar.com/en_us/will-the-gift-items-or-glassware-in-my-corporate-order-be-delivered-with-the-beverage-items-Bkql9kGzj.md): 
- [Can I order something that is not on your website in a corporate or bulk order?](https://help.reservebar.com/en_us/can-i-order-something-that-is-not-on-your-website-in-a-corporate-or-bulk-order-ryig9yGGs.md): If you are interested in ordering a beverage brand or beverage item that is not yet available on ReserveBar as part of a corporate or bulk order please cont
- [Can I include my own handwritten gift note with my bulk or corporate order?](https://help.reservebar.com/en_us/can-i-include-my-own-handwritten-gift-note-with-my-bulk-or-corporate-order-Hkhg9yMMj.md): ReserveBar is not able to provide this service at the present time For more information contact our Concierge team by emailing conciergereservebarcom

## Top Shelf Membership

- [How do I subscribe to ReserveBar Top Shelf?](https://help.reservebar.com/en_us/how-do-i-subscribe-to-reservebar-top-shelf-SJohYMe8i.md): ReserveBar Top Shelf membership can be purchased at your checkout You will need to shop our wide selection of wine and spirits add a product to your cart a
- [What are the benefits of ReserveBar Top Shelf?](https://help.reservebar.com/en_us/what-are-the-benefits-of-reservebar-top-shelf-SykjqzlUj.md): Top Shelf benefits include  Free shipping and 2hour delivery where available on every order made directly from ReserveBar  50 off all custom bott
- [What are the restrictions around free shipping & free delivery?](https://help.reservebar.com/en_us/what-are-the-restrictions-around-free-shipping-free-delivery-r1M09Ge8o.md): Free standard shipping and 2hour delivery where available applies to all orders shipped to a US address
- [Can I cancel my Top Shelf Membership? What is your refund policy?](https://help.reservebar.com/en_us/can-i-cancel-my-top-shelf-membership-what-is-your-refund-policy-r1_esGxUo.md): Please reach out to our customer service team by requesting to cancel your autorenewal   using this cancellation form   or emailing   cust
- [Does my Top Shelf Membership auto-renew? How do I manage my renewal?](https://help.reservebar.com/en_us/does-my-top-shelf-membership-auto-renew-how-do-i-manage-my-renewal-H17PoMe8i.md): Yes your Membership is set to automatically renew on the first day after your Membership expires For example if your Membership is set to expire on Januar
- [Can I use my gift card to purchase  a ReserveBar Top Shelf Membership?](https://help.reservebar.com/en_us/can-i-use-my-gift-card-to-purchase-a-reservebar-top-shelf-membership-BJAFsfxIj.md): Yes  gift cards are the equivalent of cash on our site You may use gift cards to purchase a ReserveBar Top Shelf Membership

## My Account

- [How can I log into my ReserveBar account?](https://help.reservebar.com/en_us/how-can-i-log-into-my-reservebar-account-ryPGcyMzo.md): To log into your ReserveBar account navigate to our  login page  enter your email address and password then click the Log In button   If you had an accou
- [Do I still have a ReserveBar account?](https://help.reservebar.com/en_us/do-i-still-have-an-account-at-reservebar-r1dG5kfzs.md): ReserveBar has recently upgraded our system to enhance our services and unfortunately accounts created prior to August 29th 2022 are no longer accessible
- [How can I change my shipping and/or billing address?](https://help.reservebar.com/en_us/how-can-i-change-my-default-shipping-or-billing-address-r1dG5kffj.md): To edit the addresses associated with your ReserveBar account   Navigate to your account overview page by clicking  this link  and signing into your account
- [How can I change or reset my password?](https://help.reservebar.com/en_us/how-can-i-change-or-reset-my-password-r1tG9JGMj.md): To have a password reset email sent to your inbox please contact Customer Service by chatting with a live agent calling or texting us at 8554438144 or  
- [Unsubscribe me from email, text, and/or physical mail!](https://help.reservebar.com/en_us/i-am-getting-too-much-email-andor-physical-mail-from-reservebar.-HyFfq1zGj.md): If youd like to unsubscribe from ReserveBar marketing emails you can do so by clicking this  unsubscribe link  If you decide that youd like to resubscrib

## Work with ReserveBar

- [How can a licensed retailer become part of the ReserveBar network?](https://help.reservebar.com/en_us/i-am-a-licensed-retailer-interested-in-becoming-part-of-the-reservebar-network.-HyRzcJfMo.md): Any retailer interested in becoming part of the ReserveBar network should complete this  Retailer Inquiry Form  to express their interest and our Partnershi
- [How can I contact ReserveBar about a marketing or public relations matter?](https://help.reservebar.com/en_us/i-want-to-discuss-a-marketing-opportunity-or-public-relations-matter-with-reservebar.-HkmQqJzGs.md): Anyone interested in contacting ReserveBar about a marketing or public relations matter should complete  this form  to submit their inquiry and our Marketin
- [How can I get information about a job or career with ReserveBar?](https://help.reservebar.com/en_us/i'm-interested-in-a-job-or-career-with-reservebar.-how-can-i-get-more-information-SJS75yffo.md): Please visit our  Careers  page for general information about careers at ReserveBar to review our current job openings and for information as to how you ca
- [Can my company sell our gift products on your site?](https://help.reservebar.com/en_us/can-my-company-sell-our-gift-products-on-your-site-r1EQckzfj.md): Any company specializing in luxury items or premium gift products is welcome to email customerhelpreservebarcom to request information about a partnership 
- [Can I suggest a product to be sold on ReserveBar?](https://help.reservebar.com/en_us/can-i-suggest-a-product-to-be-sold-on-reservebar-HJnz9yMfi.md): 
- [How can a brand request add products to the ReserveBar platform?](https://help.reservebar.com/en_us/i-represent-a-brand-seeking-information-about-adding-our-products-to-your-site.-rkzmqJzfo.md): Any spirits wine or craft beer brand interested in adding products to the ReserveBar platform should email their request to brandsreservebarcom and our 

## Contact ReserveBar

- [Contact ReserveBar](https://help.reservebar.com/en_us/contact-reservebar-ByqkfcZla.md): Our Customer Experience Team is available